TFAS Wealth Limited aims to provide the best possible service. There may be occasions when a client may have cause for complaint and should this happen, we will ensure this is resolved quickly.  We have an effective and transparent process for managing complaints in line with regulatory requirements.  Our Complaints Procedure can be viewed by clicking on this link.

 

If you would like to make a complaint, please contact us at:

 

TFAS Wealth Limited

St Andrew House

119 – 121 The Headrow

Leeds

LS1 5JW

 

or by e-mail: karina.bowden@tfas.com;

or by phone: 0800 888 6100.

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Should you be dissatisfied with the outcome of your complaint, or we fail to complete our investigations within the 8-week timeframe, you have the right to refer your complaint to the Financial Ombudsman Service at:

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The Financial Ombudsman Service
Exchange Tower
London
E14 9SR

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website: http://www.financial-ombudsman.org.uk
email: complaint.info@financial-ombudsman.org.uk
phone: 0800 023 4567 or 0300 123 9123